Last updated: 02/25/2026

Thank you for shopping with us. We take pride in the quality and craftsmanship of our products. Please read our Return & Refund Policy before making a purchase.

Returns & Exchange

We accept returns within 14 days of delivery under the following conditions:

• The item must be unused, unaltered, and in original condition & returned in its original packaging
• The product must not show any signs of use, sharpening, cutting, or testing
• Customers are responsible for return shipping costs
• We cover return shipping only if the item is defective or incorrect
• Exchange or refund are processed after the returned item is received and inspected
• Approved refunds will be issued to the original payment method
• Exchange or refund processing time: 5–10 business days

Due to the nature of knives, axes, and edged tools, used items cannot be accepted for return for safety and hygiene reasons.

We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

Damaged or Incorrect Items

If you receive:

• A damaged product
• A defective item
• The wrong item

Please contact us within 48 hours of delivery with clear photos.

Custom Orders

Custom or made-to-order items are final sale and cannot be returned or refunded, unless the item arrives damaged or defective.

How to Request a Return

To start a return, please contact us at:

returns@forgetrim.com
Please include:

• Order number
• Reason for return
• Photos (if applicable)

Unauthorized returns may not be accepted.

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We reserve the right to refuse returns that do not meet our policy conditions.
This policy is designed to ensure fairness, safety, and quality assurance for all customers.